FAQ
How long does it take to receive my order?
Processing and Shipping Time:
Our current processing time is 7-14 business days. Shipping may occur but is not guaranteed to occur during said processing time. All artwork is approved via a digital mockup through email. Any modifications requested after artwork approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
How long does it take for Ez's Exclusive Collection to Ship?
Ez's exclusive collection takes 3-4 weeks to ship. 4-6 weeks during holidays.
How can I track my order status?
If you have chosen shipping, you will receive an email with the tracking information once we ship your order. If you have a question about your tracking information or delivery status, contact us and we'll look it up for you.
If you have chosen local pickup, we will contact you to make arrangements for pickup.
Orders will ship out within 7-14 business days. No shipping on weekends or holidays.
Tracking information will be sent to email address provided.
All orders will be shipped from Georgia.
Can I return/exchange items?
No returns or exchanges can be accepted if the merchandise was custom produced, including custom size, custom color, custom printed or custom-built equipment. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS, UPS, or FedEx along with your order from us, so any shipping issues must be handled by them.
Do you offer rush delivery?
We do offer rush delivery service, upon availability. There is a $20 rush fee per item for shirts with a 24-48 hour turnaround.
Please contact us beforehand, this service is only available if time permits.
Do you offer local pick up!
Local pickup is available for Coffee County. Please contact us for pickup schedule. We will contact you to set up time and place.
How can we order in Bulk?
- You can contact us via email and we can give you a quote or you can place your order via our custom order tab.
Please note Bulk orders start at 75 or more shirts.
What process do you use to apply your designs?
- Dye printing involves transferring a specialty ink that chemically bonds with the polyester fibers within the shirt when heated. This means that you will not feel the design on the shirt as it has essentially just permanently dyed the polyester strands. Dye printing has a great vintage look and no feel on the shirt. Dye printing does not print white, so wherever there is white in the picture, it will be the color of the shirt.
We will not do dye printing on darker or black colors; they will not show up and we want you to have the best results, please keep this in mind that colors may vary from computer screen to print.